Tell and Repair provision as extension of Laws on Medical Treatment Agreement.
June 2007, to be implemented as soon as possible, ultimately January 1st 2008.
Based on Harvard Consensus Report(2006) When Things Go wrong: Responding to Adverse
Events, discussed at workshop Position of the Patient by Sophie Hankes SIN-NL/IEU-alliance
Congress Blamefree Reporting, KNMG Utrecht, 24 November 2006.
What is the wish of a patient when he/she is damaged by a medical error? Put yourself in
his/her place: what would I want if I were hurt by treatment? What is the right thing to do?
Guiding principles concerning disclosure directly after the medical error:
1.Report only the facts of the error, what happened.
2.Give reliable information as soon as this is available.
3.Explain which follow-up diagnostics and remedial medical care are recommended.
4.Explain the implications for the prognosis
Open and full disclosure:
1.Tell the patient and family what happened.
4.Explain that the error will be examined.
5.Explain what will be done to prevent recurrence of the error.
Who and how to communicate:
1.A trusted caregiver should lead the initial communication.
2.The person responsible for next steps in care should lead subsequent communication,
possible in presence of person of choice of patient/family.
3.Include primary nurse in communication, if this is the wish of the patient/family.
4.Include member of staff with special communicaton skills.
5.Choose a quiet, neutral area for communication, not the room of the CEO.
1.Conduct follow-up sessions promptly. Apologize in case of delay.
2.Physician who is responsible for care should lead sessions. Involve CEO in case first
communication was not successful.
Support and follow-up medical care for the patient, family and caregiver:
1.Take each patient/family concerns serious and be respectful.
2.Maintain the therapeutic relationship, provide appointments. Do not abandon the patient.
3.Put all billing on hold pending analysis of the event.
4.Investigate possible means for providing financial support and provide if necessary financial
5.Provide if necessary psychological and social support.
.Provide if necessary psychological counselling for the physician/nurse who caused the error.
After the medical error the following is essential:
-honest and open information : what happened.
-follow-up diagnostics to determine the damage and follow-up remedial medical care to
mitigate or repair the damage.
-registration and examination of the error to prevent recurrence and to learn from errors.